The Dublin Region Homeless Executive is provided by Dublin City Council as the lead local authority in the response to homelessness in Dublin
and adopts a shared service approach across South Dublin County Council, Fingal County Council and Dun Laoghaire-Rathdown County Council.


Applications Now Being Accepted for the 2018 Dublin City University Accredited Effective Management in Homeless Services Module

Oct 09, 2017

Applications are now being invited for the 2018 “Effective Management in Homeless Services” three month Dublin City University accredited and DRHE recommended best practice module which will enable participating managers in homeless sector services to enhance their management/ leadership practice and develop their expertise in operational supervision/support of staff engaged in assessment and support planning interventions.


The module is delivered through a mixture of lectures, workshops and seminars over three two day blocks (6 days in total) facilitated by Tutors from the Chartered Institute of Housing and DCU’s School of Nursing and Human Sciences and is informed by the work practice contexts of managers undertaking the module. This module is currently the only homeless specific, third level managers training module available in Ireland and is accredited at Level 8 with 10 credits on the Quality and Qualifications Ireland (QQI) National Framework of Qualifications.


The module will encompass the following areas:



Block 1: Day 1 & 2: Caring for Self/Caring for Staff

• Styles of management and leadership (including personal style) and impact upon organisational culture/performance.
• Emotional intelligence, self-reflection, boundaries, personal motivation/burn out, self-care.
• Managing own personal/ professional development and supervision needs.
• Professional interpersonal communication with staff; listening, influencing, conflict management, negotiation and persuasion. Giving/getting/responding to feedback.
• Managing boundaries. Assessing, developing and managing motivation and performance. Fostering staff self-care and resilience. Prevention/management of staff burnout. 
• Mentoring and supporting the learning/professional development needs of staff. Frameworks, process and practices of; coaching, supervision and performance appraisal.
• Team and group working including team/group dynamics, processes and behaviours.  Team management skills and techniques including; consensus management, fostering group/team cohesiveness and productivity, identifying and addressing individual members’ strengths and needs in group/team contexts.



Block 2: Day 3 & 4: Operational Supervision and Project Management


• Supporting staff to be client empowering and outcomes focused.
• Holistic Needs Assessment and Support Planning process - the manager’s role.
• Fostering creative approaches to problem solving among staff.
• Facilitating organisational support for training and development and ensuring staff competence and knowledge regarding current evidence informed practice.
• Encouraging initiatives aimed at value for money and long term sustainability.
• Understanding and facilitating interagency approaches to effective, comprehensive service delivery. Project management techniques; assessment, goal setting, work planning and organisation, scoping work breakdown structures, delegation, risk and contingency planning, implementation, problem solving.
• Managing project resources and project communication structures. project evaluation. Conflict management/negotiation (service users). Risk assessment and risk management.



Block 3: Day 5 & 6: Strategic Management and Socio-Political Contexts


• Mechanisms and dynamics of organisational decision-making and productivity. 
• Designing and operationalising policies and strategies; grievance/complaints, lone worker, health and safety/risk management, budgeting, client management, project management.
• Service level agreements - processes, practices and requirements.
• Management of resources including staff and finance and adhering to service objectives in a changing environment. Assessing and ensuring appropriate staff skill mix
• Identifying and understanding socio-political context/forthcoming issues and their influence on operating environment. Bigger picture – government policy, trends, research. Audit tools and practices.
• Change management and dealing with the outcomes of change.



On successful completion of this module the learner will be able to:


• Critique styles of management and leadership (including personal style) and discuss their impact on organisational culture and performance
• Communicate with individuals and teams in a way that promotes productive work performance and respectful relationships.
• Demonstrate proficiency in the operational supervision and support of key working staff engaged in  assessment and support planning practice
• Discuss project management techniques used in their own practice including goal setting, working collaboratively intra and inter agency, risk and contingency planning/management, managing project resources and project communication structures.
• Implement flexible and informed approaches to organizational decision making and performance.
• Analyse the socio-political contexts of service provision, evaluate service delivery and undertake change management where required in relation to their own organisation


Entry Criteria


Applicants are required to hold a current management role in the homeless services sector.




Assessment will be continuous throughout the module duration with submission of a final project focusing on management performance in a practice setting required at the end of the module.


Module Dates, Application Process and Funding Support


Applications are now being invited for this module which will commence in February 2018 in Dublin City University’s School of Nursing and Human Sciences, Dublin City University, Collins Avenue, Dublin 9.  Applications will be accepted up until 5pm on Friday, 24th November 2017


The dates for the forthcoming Effective Management in Homeless Services module are as follows:


Orientation (Tuesday) 6th February 2018 (9.30am – 1.00pm)
Block 1: Caring for Self/Caring for Staff (Monday and Tuesday) 12th and 13th February 2018  (9.30am – 5pm)
Block 2: Operational Supervision and Project Management (Monday and Tuesday) 26th and 27th March 2018 (9.30am – 5pm)
Block 3: Strategic Management and Socio-Political Contexts (Monday and Tuesday) 30th April and 1st May 2018 (9.30am – 5pm)


How to Apply:


• Application forms can be requested from the DRHE Training Coordinator at  Ph: 01 2226863 or
E: or can be downloaded from the Dublin Region Homeless Executive website using the following web-link:



• Once received/downloaded, the application form must be completed in full (in typed format), printed, SIGNED, dated and posted, along with the applicants passport photograph to Maria Fitzpatrick, Training Coordinator, Dublin Region Homeless Executive, Dublin City Council, Block 1 Floor 2, Civic Offices, Fishamble Street, Dublin 8.


•  Incomplete or unsigned applications or applications received by the DRHE after the closing date of 5pm on Friday, 24th November 2017 will not be considered. 


• As the offer of places on the Managers module will be based solely on the information provided in the application form, it is vital that applicants ensure they provide clear, relevant information and complete all sections of the application form in full. Incomplete applications will not be processed by the DRHE and Dublin City University.  The DRHE are available on request to offer support/advice to you/your organisation/applicants in relation to the application process or form in advance of application submission.  For further details or with any queries please contact Maria Fitzpatrick, Training Coordinator at 01 2226863 or e-mail:



Partial Funding Contribution towards the Effective Management in Homeless Services Module Fee:


In order to support the staff working in the homeless sector in relation to the up skilling of sectoral managers, the Dublin Region Homeless Executive have put in place provision for a partial funding contribution of up to €500 per student, towards the cost of the module fee. This partial funding contribution will be made available for approved nominated managers who secure a place on the Effective Management in Homeless Services module .

Note: The total module fee currently for 2018 applicants is €1,000.



Organisations wishing to nominate managers for consideration for partial funding contribution towards the module fee must complete the official Nomination and Consent Forms (available from the Training Coordinator or online at: forward to  Maria Fitzpatrick, Training Coordinator, Dublin Region Homeless Executive, Dublin City Council, Block 1 Floor 2, Civic Offices, Fishamble Street, Dublin 8 no later than 5pm on Friday, 24th November 2017.